Restaurant Shift Manager (Fine Dining)
Description
The Restaurant Shift Manager is responsible for overseeing all fine-dining front-of-house operations in the absence of the Restaurant Manager, ensuring an exceptional upscale dining experience for our casino patrons. Key responsibilities include:
- Leadership & Supervision: Assist with administrative tasks, handle interviews, select new hires, and manage the training and development of new staff. Delegate work as needed and ensure the team performs at the highest standards.
- Quality Assurance: Maintain the highest standards of food quality in our fine-dining restaurant and deli establishments, ensuring compliance with all established policies and procedures. Monitor food temperatures and make menu recommendations and offerings to enhance the dining experience.
- Guest Service: Provide superior guest service, assisting guests with any dining inquiries and ensuring their satisfaction. Handle Food Server, Hostess, and Busser duties as needed to maintain seamless operations.
- Reporting & Administration: Prepare daily reports as directed and perform other job-related duties as assigned by the department manager.
The ideal candidate will have a strong background in fine-dining service, exceptional leadership skills, and a commitment to delivering an unparalleled guest experience in our upscale restaurant environment.
This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.
Education:
- High School Diploma or GED equivalent is required
Experience & Requirements:
- Must have a minimum of two years management experience working in a high-volume restaurant environment
- Must have knowledge in all aspects of front and back of the house operations
- Must have good verbal and written communication skills
- Must have experience with computers and POS systems
- Must be able to demonstrate superior guest service
Physical Requirements:
- Must have the mobility to climb stairs on a routine basis
- Must have the ability to stand for extended periods of time
- Must have good manual and finger dexterity
- Must be able to tolerate a smoke filled environment
Additional Requirements:
- Must be able to work all scheduled shifts to include day, swing, graveyard and holidays
Must be able to pass a pre-employment illegal drug screen and obtain a Class IIIA license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino.
Emerald Queen Hotel & Casinos
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The Emerald Queen Hotel & Casinos are located between Seattle and Olympia, Washington, right off I-5. The Casinos in Tacoma and Fife are owned by the Puyallup Tribe, who are known for "generous and welcoming behavior to all people.” They value their members and employees, to whom they attribute their continued success.
The Emerald Queen Hotel & Casino (Fife) is a popular local spot as well as a favorite concert and entertainment destination in the Pacific Northwest region. Amenities at EQC Fife include over 2,300 slots, 103 hotel rooms, and a voluminous 25,000 square foot multi-purpose event space and ballroom.
5700 Pacific Highway E
Fife, WA 98424
Telephone: (253) 594-7777
The Emerald Queen Hotel & Casino (Tacoma) is the location of the second EQC property - a $400 million project that opened in June 2020. Our brand-new facility boasts a Vegas-style gaming floor complete with over 2,100 slots, more than 60 table games, 155 hotel rooms and suites, six dining venues, and a 250-seat sports bar.
2920 E R Street
Tacoma, WA 98404
Local: 253-594-7777
Toll Free: 888-831-7655
EQC Tacoma features traditional and contemporary Coast Salish artwork and architectural elements designed by Puyallup tribal members. Keeping the environment in mind, building elements using recycled materials and architecture designed to meet or beat the State’s energy code requirements were thoughtfully executed during construction.
EQC Tacoma is also the home of the Emerald Queen Event Center, a state-of-the-art indoor event space with stadium seating capacity for 1800+ concert-goers.
Hotel and Casino
Whether our guests are looking for an escape from the “every day” or a fun-filled adventure, the Emerald Queen Hotel & Casino is the perfect destination where guests can indulge with exceptional hospitality, divine dining and countless entertainment options.
Our exceptional guest rooms are adorned with an inviting balance of classic and contemporary furnishings and high speed internet connections, 27” televisions with cable and movie channels. We offer spacious suites complete with luxuriously comfortable beds, sleeper sofas and separate gathering areas.
Dining
The food and beverage venues at both of the Emerald Queen Hotel & Casino locations are exquisite.
The Emerald Queen Hotel & Casino in Tacoma features the International Restaurant, International Surf & Turf Buffet, Asian Garden Café and Palace Deli. The International Restaurant is located upstairs in the center of the casino. The menu at the International Restaurant features selections ranging from Gourmet Chinese, American and Continental cuisine. Dishes such as Pacific Northwest Wild Salmon and Porterhouse Steak and Lobster Tail are prepared to perfection.
At the Emerald Queen Hotel & Casino in Fife guests can enjoy divine dining and a panoramic view of Mount Rainier at the award-winning Tatoosh Grill, offering the world’s finest natural Angus beef, wild seafood, and authentic Chinese fare. The Paradise Deli serves favorites like pizza, sub sandwiches, coffee, and fresh baked goods, made with love daily right in our own bakery.
EQC Careers
Our mission is to identify outstanding employees whom we recognize & reward with exceptional benefits and training & development programs to promote advancement in our gaming/hospitality properties.
We want to place the right person in the right position to create positive guest experiences in a way that beautiful casino design and flashing game lights cannot. In short, we're looking for team members who are genuinely interested in creating a fantastic guest experience at the Emerald Queen Hotel & Casinos. If you are that person, we want you on our team!
Click here to hear what our employees say about working with us!
Working Full-Time with the Emerald Queen Hotel & Casinos, you not only receive 100% paid medical,but many other benefits and perks as well.
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All Full-Time Employees receive:
• 100% paid Medical, Dental, Vision
• $10,000 Life Insurance Policy
• 401(k) Retirement options after 90 days of employment with up to 6% company match
• 18 paid flex days per year (maximum accrual of 31 days per year after 12 years)
• Employee Assistance Program
• Supplemental Insurance option through voluntary payroll deduction
Extra Board/On-Call
All Extra Board/On-Call employees receive:
• 401(k) Retirement options after 90 days of employment with up to 6% company match
• Employee Assistance Program
• Supplemental Insurance option through voluntary payroll deduction
All Employees
In addition to benefits listed above, all employees receive free meals in our employee dining rooms, free parking, 20% employee meal discounts in all casino restaurants, a great employee recognition program, and much more!
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