Security Dispatcher

Description

The Hilton Anatole, our iconic hotel is located in the Market Center and Design District is just 5 minutes from Uptown and Downtown Dallas, Texas. Our property is highlighted by the arts and entertainment districts of West End and Deep Ellum as well as Victory Park and American Airlines Center arena for live music, concerts and ballgames.

Boasting the largest hotel art collection in the US, with over 1,000 exotic pieces from around the world, along with a full-service health club & spa and a choice of nine restaurants and bars, the Hilton Anatole is a destination in itself. Complimented by over 600,000 sq. ft. of meeting and event space, this Dallas hotel's 1,606 beautifully detailed, Asian-inspired guest rooms and suites resonate the Anatole's amenable comforts and grand style.

We are currently seeking a Security Dispatcher to join our talented team! 

The ideal candidate must excel at multitasking and handling unexpected challenges with ease.

Interested candidates should be available to work all shifts, weekdays/weekends/holidays as needed

What are the benefits of working for Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Security Dispatcher, you would be responsible for monitoring life safety systems and dispatching Security Officers to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Monitor life safety systems
• Answer telephone calls, respond to guest inquiries and requests and dispatch Security Officers to respond to guest calls in a timely, friendly and efficient manner
• Track guest inquiries, reports and requests via a manual log and/or an automated property management system
• Manage key distribution (i.e. supply room keys, guest room keys, etc.), as needed
• Perform additional duties and responsibilities in the Security department, as directed

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!