Room Inspector / Trainer

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room 
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Summary

The Room Inspector and Trainer is responsible for the operation of the Housekeeping Department during assigned shift, and the direct supervision of Guest Room Attendants. The top priority of the Room Inspector and Trainer is to assure a superior guest experience in regards to cleanliness of the hotel facility. This job plays a critical role in achieving the product goals of Cache Creek Casino Resort and in the development of people and experience.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Directs and participates in all functions of the Housekeeping department during assigned shift to ensure maximum cleanliness of Cache Creek Casino Resort hotel facilities.
• Inspects the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
• Works with and trains Guest Room Attendants to ensure daily tasks are completed timely and accurately.
• Inspects housekeeping carts and closets to ensure they are properly stocked.
• Ensures cleanliness of all trash chute rooms, hotel hallways, stairwells and elevators by delegating daily assigned work to House Persons or other staff.
• Communicates with the Front Office staff of any housekeeping delays or issues and makes necessary changes to room status.
• Supervises assigned personnel and shift, overseeing and ensuring consistent standards performance.
• Obtains list of rooms to be cleaned daily, focusing on rooms needed by the front desk through the day.
• Makes recommendations to improve service and ensure more efficient operation.
• Attends staff meetings to discuss company policies and guest complaints.
• Works with House Persons to ensure that all Guest Room Attendants have the necessary items to clean, restock, and maintain the rooms assigned to them. 
• Ensures shift is operated in a manner to consistently achieve the standards set forth by management to ensure total guest satisfaction and exceptional product/property cleanliness. Report broken items/torn or stained items.
• Maintains positive, friendly and caring attitude with arriving and departing guests, department personnel, colleagues and other property personnel.
• Executes regular training and development of the team to ensure consistent delivery of high quality product maintenance and cleanliness.
• Assures safety and security policies and procedures are consistently followed.
• Maintains a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.
• Provides on-going coaching and guidance to ensure consistency of service quality.
• Advises management with the development of training materials and programs to meet the needs of the hotel.

Supervisory Responsibilities

Directly supervises Guest Room Attendants in the Housekeeping department. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws to include training employees, assigning and directing work, evaluating performance, and addressing complaints and disciplinary problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience

Six months previous experience a Guest Room Attendant or supervisory experience in Housekeeping or similar environment.

Language Skills

Ability to read, comprehend and generate simple instructions, correspondence, reports and memos.  Ability to effectively present information in one-on-one and group situations to customers, clients, and employees of the organization. Ability to read and interpret written instructions and employee handwriting. Ability to communicate using business tools such as email, radio, and phone.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve and handle situations involving several variables and resolve using provided guidelines and good judgment.

Age Requirement

Must be at least 18 years of age.

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee will be required to monitor employee performance, often through visual inspection; must be able to visually distinguish among varying levels of cleanliness.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and secondhand tobacco smoke. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate. This position requires the position holder to spend a great deal of time indoors around cleaning chemicals and supplies.