Front Office Manager

Description

Are you ready to be the face of our dynamic team? We’re on the lookout for a passionate and proactive Front Office Manager to orchestrate seamless experiences for our guests.

At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of who we are. Our associates shining stars that keep our hotel going with their enthusiasm and caring attitude.

We don’t just offer accommodation; we craft unforgettable moments. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

As our Front Office Manager, you will supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest and associate satisfaction. You will assume responsibility for the day-to-day running of the hotel. How exciting!

You’ll also:

Key Responsibilities:

• Manage and motivate our talented front office team to deliver stellar performances every day.
• Ensure smooth check-in/check-out experiences, guest interactions, and guest satisfaction.
• Continuously refine our front office operations to hit all the right notes of efficiency and excellence.
• Collaborate across departments and maintain a seamless communication and coordination.

The Ideal Candidate:

• A natural leader with the ability to lead a team to greatness.
• 3 to 4 years of previous experience in the hospitality industry; preferrable in the Front Office department.
• Turning customer service interactions into unforgettable experiences.
• Able to keep the beat in a fast-paced environment, with a talent for improvisation.
• A sharp eye for detail, ensuring every aspect of our guest experience hits the right note.

Benefits:

We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:

An exceptional benefit plan for eligible associates & your family members

401K matching program for eligible associates

Discounts with our Crescent-managed properties in North America- Canada for you & your family members

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)