Houseperson

Job Description

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Housekeepng Houseperson cleans and maintains all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. He/she will provide linen supplies for Room Attendants and stock floor closets. He/she delivers and retrieves items requested by guests and Floor Supervisor. We are looking for a professional Housekeeping Houseperson that is able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation.

Job Duties

• Check assigned floor closets and complete linen requisition to replenish linen supplies.
• Stock linen closets with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram.
• Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Clean designated areas with proper chemicals, tools and equipment. This includes guest room corridors, floor closets, service areas, stairwells.
• Thorough knowledge of proper chemicals when cleaning as described by the department’s procedures.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions. Dust and polish all woodwork.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
• Remove dust, grease and smears from house/public phones and reposition properly.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.  Thorough knowledge of proper carpet and upholstery care policies and procedures.
• Empty trash containers in public areas on designated floors.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of guest room access and hotel property.
• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Maintain regular attendance in compliance with Conrad Nashville standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.
• Know and understand all the services and amenities the hotel offers.
• Report all maintenance problems or safety hazards by filling out a work order for engineering.
• Must always practice proper safety rules to ensure the safety and security of all guests and team members (issuance of keys, not announcing room numbers and fire procedures).
• Have a working knowledge of the hotel’s safety procedures and equipment as well as emergency plans.
• Fulfill all guest requests and deliver special request items such as cribs and rollaway beds to guest rooms.
• Perform heavy cleaning daily in high use areas.
• Maintaining storage rooms in a clean and orderly manner.
• Perform other duties as requested by management.
• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
• Attend all training/meetings as required by management.

Education and Experience

• Minimum of 1 year housekeeping/cleaning experience
• Minimum of 1 year hotel experience

Skills & Abilities

• Excellent time management skills
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, guests etc.
• Passion for hospitality and customer service focused.
• Team player
• Self-starting personality with an even disposition.
• Can communicate well with guests, supervisors and coworkers.
• Ability to comprehend and follow instructions from supervisor

Physical Requirements

• Lifting may include equipment or furniture weighing up to 100 lbs. with or without reasonable accommodations.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.
• Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations.

Benefits:

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.