Night Auditor

What you will be doing :

The Night Auditor is responsible for auditing, balancing, and consolidating departmental ledger accounts, prepare various hotel operating reports, and handle the requests and transactions of the hotel guests.

Essential Functions:

• Post all daily room and outstanding charges.
•  Balance all revenue totals of cash and credits against revenue report.
•  Verify and prepare registration cards for arriving guests.
•  Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify, and cancel guest reservations.
•  Check in/out guests according to hotel and/or brand standards.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
•  Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
•  Handle all guest questions and inquiries about the hotel and local surroundings.
•  Create and/or print the required reports.
• . Verify each front desk shift’s transactions.
• . Finalize transactions completed during the day including completing a daily income report and daily F&B Revenue Report.
• . Maintain cleanliness of the Front Office area.
•  Perform cashier duties, cash travelers’ checks. Post phone charges and other miscellaneous charges to guest accounts. 
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• FOSSE experience is a PLUS