Hotel Security provides support, resources, and peace of mind for hotel guests and associates. Responsible for routine safety and security walks. Hotel Security ensures hotel guests, associates, and property are protected. Hotel Security serves a critical role in recognizing, reporting, and responding to security concerns and guest issues.
Dishwashers are the backbone of the kitchen operation, ensuring cleanliness and readiness of all prep-, dish-, and barware. Dishwashers must be highly organized, efficient, and have great attention to detail.
The Concierge will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation.
The Night Audit Supervisor serves a critical role by providing direct guest support throughout the hospitality experience. The Night Audit Supervisor accurately processes and tracks transactions and other reportable items. The Night Audit Supervisor must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibilities of this critical role include delivering and exceeding guest expectations, executing luxury service standards, resolving challenges, ensuring accuracy and consistency in reporting, maintaining excellent communication with guests, leading, training and coaching Night Auditors, while supporting Front Office Managers with operations.
The Assistant Front Office Manager assists with leading the hotel’s front desk and guest services team. Assistant Front Office Managers must be a strong problem-solver with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Assistant Front Office Managers must ensure adequate staffing, promote hotel standards, train and coach team members, and model expected behavior. The primary responsibilities of an Assistant Front Office Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.
Maintenance Engineers perform an instrumental role in the overall functionality of the hotel facility and system operation. Engineers tackle routine challenges, preventative maintenance, and respond to guest needs when something isn’t working as it should. The primary responsibility of a Maintenance Engineer is proactive upkeep of equipment and systems, proper and adequate repair of building and equipment, safe use of tools and other power equipment, and support of guest and operational needs.
Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.
The Front Desk Supervisor is part of the management structure of the Front Office. He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, overseeing hotel availability, room inventory, and ensuring overall guest satisfaction.
The Housekeeping Supervisor supports the training and development of housekeepers and housemen while promoting the cleanliness and productivity goals of the housekeeping department. Responsible for inspecting rooms and public spaces, ensuring availability and accessibility of necessary supplies, and supporting a safe and structured work environment, the Housekeeping Supervisor plays a critical role in overall employee and guest satisfaction.