Security Supervisor (Non-Armed)

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room 
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Summary

The Casino Security Supervisor (Non-Armed) will assist the Casino Security Shift Manager with Security personnel, law enforcement agencies and local partners as requested.  The Casino Security Supervisor will perform all duties in accordance with Security Department policies and procedures. They will establish proper deployment strategies, supervise their personnel and monitor the performance of personnel under their span of control.

Essential Duties and Responsibilities

• Supervise Security and Dispatch Officers while ensuring they comply with all departmental and company policies and procedures.
• Proactively recognize and manage emergency situations.
• Render appropriate first aid to injured persons and follow established protocol for reporting injuries.
• Safeguard and maintain highly sensitive and confidential information.
• Ethically lead the organization with methods and actions that fully comply with all applicable laws, regulations, and company policies.
• Identify potential compliance risks and take necessary actions to eliminate or minimize them.
• Promote a culture of compliance within the organization and encourage an environment where employees are comfortable reporting potential violations or misconduct.
• Train, engage, mentor and support personnel.
• Ability to physically engage with a person who is threatening others.
• Write detailed reports and provide court testimony when necessary.
• Respond calmly to crisis and stressful situations and make rational decisions when addressing guest and employee issues.
• Lead by example, employ the “Three Es” of guest service, and follow the R.I.C.H. core values (Respect, Integrity, Commitment and Humility).

Supervisory Responsibilities

Directly supervises Security Officers and Dispatch personnel in the Security Department. Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws to include training employees, assigning and directing work, evaluating performance, and addressing complaints and disciplinary problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience

Associate’s degree; three years casino security experience, tribal security experience, training experience, investigation experience, or law enforcement experience; or equivalent combination of education and experience. Internal applicants must be a current employee of the Cache Creek Casino Resort Security Department with three years’ experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations with guests and other employees. Must be able to respond to visual and aural cues.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to evaluate facts, determine alternative solutions to problems, evaluate courses of action, and make solid decisions.

Age Requirement

Must be at least 21 years of age.

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License

Red Cross First Aid & CPR Certificate

Completion of the Security Department’s Defense and Detention Course

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to talk or hear; stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee may regularly required to climb or balance; kneel, crouch, or crawl; jump, twist, or maneuver quickly; and taste or smell. Must be able to push or pull up to 100 pounds; Must have the ability to lift, carry or move an individual, including those who may be injured. Must be able to physically restrain individuals when condition of arrest exists. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electric shock. The employee is frequently exposed to extreme cold and extreme heat. The employee is regularly exposed to secondhand tobacco smoke, and vibration. The noise level in the work environment is usually very loud.