Guest Service Agent

GUEST SERVICE REPRESENTATIVE / FRONT DESK 

We currently have an opening for a Guest Service Representative.  

Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply.   

Key attributes and responsibilities of the position include:

 Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism 

 Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management 

Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards

 Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift 

 Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages 

 Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift  

Takes and records advance reservations accurately and confirms requests 

 Maintains a clean and organized lobby and front desk area including restocking coffee and amenities 

Qualifications: 

 Experience in other hotels or a comparable service industry dealing with customers 

 Prior PMS system experience a plus!