Complex Director of Group Optimization
Palmer House a Hilton Hotel
17 East Monroe Street
Chicago,
IL
60603
Description
The Complex Director of Group Optimization will work closely with Director of Revenue Management, Director of Sales and Marketing and Directors of Catering & Events to ensure new Group and Local business opportunities align with meeting space inventory strategy and each hotel’s strategic goals. This position will provide business intelligence and analyze leads through understanding the total “health” of each group, evaluating what space is left to sell, considering latest booking trends, and reviewing historical performance of a particular week.
As a Team Member your essential functions in this role include such things as:
- Strategy – Be globally aligned with the Americas Commercial Operations function while locally supporting superior business results
- Leadership - Develop innovative, forward-thinking team members
- Culture – Ensure a best-in-class workplace that delivers on Hilton’s values, mission, and purpose
- Talent - Hire, engage and develop the world’s best hospitality team members
- Operations Excellence - Embrace and lead implementation of all Americas initiatives and objectives with a consistent commitment to excellence in execution, comprehensiveness, and timeliness.
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
o Ability to compromise and deliver shared wins to the hotel
o Creativity to find solutions for unideal leads
o Excellent social skills that built trust and instill confidence to empower and influence others
o Strong problem solving and resolution skills. This includes the ability to collaborate with others.
o Ability to work well under high demand and effectively balance multiple and concurrent tasks
o Strong project/time management and organizational skills
o Confident executive presence supported by excellent analytical, written and verbal presentation skills
Requirements
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Palmer House a Hilton Hotel
A historic home in the heart of downtown Chicago
An icon of downtown Chicago for over 150 years, the Palmer House sits at the heart of the Theater District. We're two blocks from the Art Institute of Chicago and Millennium Park. State Street shops are just outside our door. Sip a cocktail in our famed lobby and bite into a brownie at the hotel where it was invented. Enjoy our fitness center, spa, and renovated pool.
