The primary responsibility is for efficient and proper operations of various food outlets including, but not limited Deli, Bingo, Fun Connection, Palace West, Employee Dining Room and Stewarding Operations. Exhibit knowledge of product lines, prices and full awareness of safety, Sanitary laws and regulations. Provides efficient and smooth customer service according to the standards required by the Isleta Resort and Casino. While promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.
JOB PURPOSE: Under direct oversight of the Tribal Council and Governor, the CEO manages the gaming and hotel operations and related facilities in accordance with the approved business plan and in accordance with all pertinent and relevant tribal, state and federal laws, regulations, compact, ordinances, minimum internal controls standards relating to Gaming Compliance and Regulation. The CEO is responsible for the vision and steady growth to ensure an efficient, successful and profitable operations; plans, develops, directs and oversees all operational activities, establishes policies and objectives ensuring the integrity of operations. The CEO maintains confidentiality of all privileged information. The CEO provides the Tribal Leadership with recommendations for all strategic plans and for Council-Level decisions pertaining to the operations. The CEO directs timely completion of objectives in accordance with the enterprises’ strategic plan.
Responsible for maintaining, improving, and performing periodic maintenance on the water and irrigation system(s) while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.
Responsible for answering, routing and making reservations for a variety of calls in an inbound call center environment while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.
Responsible for providing courteous valet parking, transportation and luggage services while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests.
Responsible for analyzing, documenting and coordinating projects for specific business needs while working with key stakeholders. Coordinates efforts for system and user administration to ensure the reliability, availability, integrity and security of data within the IT infrastructure. Provides technical support for the Resort and Casino while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.
Responsible for assuring the network and telecom needs of Isleta Resort and Casino are met through design, implementation and maintenance of the LAN/WAN. Primarily responsible for maintaining secure and efficient operations of all company networks, network-based equipment and systems. Supports all network and telecom equipment and cabling, including Wi-Fi, fiber, Ethernet, radio and copper Works with multiple teams to provide technology solutions while promoting and exhibiting World Class Guest service to all the Isleta Resort and Casino’s team members and guests.
Position Summary: Responsible for performing custodial and other miscellaneous duties to ensure the Isleta Resort and Casino’s buildings and facilities are maintained in a healthy, safe, and sanitary mannerwhile promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.
Responsible for the documentation and recording of all transactions that occur in the Cage’s Main Bank and Vault during their assigned shift; performs reconciliation to ensure the accurate and timely reporting of all monies received and distributed while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees & guests.
This position is responsible for the heavy-duty cleaning of the Isleta Resort and Casino. These duties include floor stripping/refinishing, carpet cleaning, and extraction; this also includes the Spa areas. Heavy Duty Technicians are responsible for areas that may not necessarily be maintained by the Custodial Porters. This responsibility is extended primarily to the exterior perimeter of the building extending 10’ to 20’ out and including the compactor area. All other exterior grounds and surrounding areas of the Isleta Resort and Casino are the responsibility of the Facilities Maintenance Department. Promotes and exhibits World Class Guest Service to all Isleta Resort and Casino employees and guests.
Responsible for ensuring the security and safety of the Isleta Resort and Casino’s guests, employees, and cash financial and physical assets while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests.
Responsible for supporting the Player Development Manager and Player’s Club Assistant Manager in the supervision, management, and execution of Players Club operations, encompassing the Players Club and associated systems, promotions, and special events. Additionally, tasked with handling Box Office responsibilities and other entertainment-related duties.
Responsible for ensuring the security and safety of the Isleta Resort and Casino’s guests, employees, financial, and physical assets while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests.
Responsible for greeting and responding to guests’ inquiries regarding to, but not limited to, current, ongoing, and upcoming promotions, special events, and entertainment.
The Count member is responsible for performing the Drop and accurately counting while recording the revenue generated from various gaming activities within Isleta Resort & Casino. This position also ensures compliance with gaming regulations and internal procedures, while maintaining a high level of integrity and confidentiality.