Responsible for implementing and ensuring all casino Environmental Services (EVS) operations on assigned shift are in accordance with Grand Casino policies and procedures.
The Hotel Guest Service Ambassador will engage in greeting guests in a courteous and professional manner, helping with reservations, processing payment and safeguarding Guest information. Rooms Controller duties include pre-registering Guests and preparing key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Other duties include providing accurate information to Guests about services/amenities, greeting Guests at the bell station, safely and courteously, check their luggage, ensuring optimum Guest service with each interaction.
Administer professional massage, bath rituals and body treatments to guests. Utilizes knowledge of and provides services covering numerous massage modalities including Swedish, deep tissue, reflexology, hot stone, relaxation, and prenatal.
• Responsible for providing dining service to all Guests in an efficient, courteous, and professional manner in accordance with Grand Casino’s service standards.
Responsible for the beverage service to Guests, Cocktailers and/or Food Servers in an assigned outlet ensuring efficient and prompt service for guests.
Performs professional nail, hand and foot treatments. Applies knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a professional application of polish.
Responsible for serving food and beverages at company events to all Guests in an efficient, courteous, and professional manner in accordance with Grand Casino’s service standards.
Responsible for assisting the Banquet Manager in ensuring maximum guest service and satisfaction, by orchestrating, through the Banquet team, production and service of quality food and providing the Mille Lacs Corporate Ventures standards of excellence in all phases of banquet service.
Responsible for the set-up and breakdown of all meetings and Banquet/Event functions, including service equipment. This includes the actual arrangement of all tables, chairs, risers, podiums, dance floors, pianos, and any other non-food service items. Also, direct involvement with the cleaning and maintenance of event equipment and designated convention services.
Responsible for the successful operation of machines in the Grindstone Laundry facility, and completion of all laundry functions for all properties, ensuring maximum productivity and superior customer service and satisfaction.
Responsible for executing security, first aid, emergency medical attention duties to protect the life and property of Guests, Associates, and Grand Casino entire facility while providing excellent Guest Service.
Responsible for achieving and maintaining an exceptional standard of cleanliness throughout the guest rooms of the Hotel. Responsible for transporting all soiled linen to the staging area for laundry pickup and restock with clean. Ensure cleaning of all hotel floor common areas.
Responsible for ensuring maximum guest service satisfaction, by orchestrating, through the team, production of quality food/Beverage and in accordance with Grand Casino’s high standards of service.
Responsible for greeting and serving guests in a swift, courteous, friendly manner, while promoting and upselling specific products, ensuring that consistent revenue is generated in the C-Store.
Responsible for the beverage service to Guests, Cocktailers and/or Food Servers in an assigned outlet ensuring efficient and prompt service for guests.