A Cook II is responsible for preparing cold food items in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Supervises and oversees bar operations, ensuring that all bar stations and bar operations are maintained according to standards. Serves beverages and/ or food to guests in friendly, courteous and timely manner. Prepares beverage for other servers to supply guests and acts as cashier. Trains, supervises, schedules and assists in evaluating staff.
A Utility Steward is responsible for transporting and cleaning cooking utensils and service ware in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Sets and clears tables. Stocks all service stations and assists food servers with table service. Clears dirty table settings and prepares table for resetting. Resets all service ware as prescribed. Maintains stock and cleanliness of stations. Serves guests beverages, breads and butter to begin their dining experience. Transports all dirty tableware to dishwashing area for proper cleaning.
Sets and clears tables. Stocks all service stations and assists food servers with table service. Clears dirty table settings and prepares table for resetting. Resets all service ware as prescribed. Maintains stock and cleanliness of stations. Serves guests beverages, breads and butter to begin their dining experience. Transports all dirty tableware to dishwashing area for proper cleaning.
During third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Marketing Programs for arriving guests. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.