Primarily responsible for the overall maintenance of the hotels building and grounds and for the operation of its equipment and mechanical/electrical systems. Key responsibilities include keeping all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and completing maintenance work orders from all departments on a timely basis by following hotels standard operating procedures.
Monitor and patrol hotel property to ensure the safety of guests and employees to protect all hotel assets. Maintain a safe and secure environment by performing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property.
As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sale. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery.
Responsible for cleaning and maintaining the public areas, public bathrooms, lobby and back of the house areas such as employee bathrooms, locker rooms, pool and fitness center, according to company procedures and at a level that meets or exceeds company standards.
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.
Responsible for assisting with the set up and breakdown of the event space and serving food and/or beverages in a friendly, courteous, and professional manner according to the hotels high standards of quality.
The Director of Food & Beverage is responsible for managing the direction and organization of all activities and services of the Food & Beverage Division and to ensure that all the outlets and events operate successfully, in accordance with the standard of the hotel. Fostering a dynamic atmosphere and a rewarding experience for both guests and Team Members is paramount, while delivering profitable results to owners and investors.