Sweep, mop, wash and polish floors, Dust furniture, Vacuum carpeting, area rugs, draperies and upholstered furniture, Make beds and change sheets, Distribute clean towels and toiletries, Stock linen closet, Clean, disinfect and polish kitchen and bathroom fixtures and appliances, Clean and disinfect elevators, Handle and report lost and found items, Attend to guests' requests for extra supplies or other items, Provide basic information on facilities, Pick up debris and empty trash containers, Wash windows, walls and ceilings, Address customers' complaints or concerns
Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Provide information on hotel facilities and services, Investigate and resolve complaints and claims, Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Maintain an inventory of vacancies, reservations and room assignments, Clerical duties (i.e. faxing, filing, photocopying), Answer telephone and relay telephone calls and messages, Assist clients/guests with special needs, Perform light housekeeping and cleaning duties, Provide customer service