Jobs at JW Marriott Hotel Mexico City

• Clerk-Accounting - Cuentas por pagar (Finance/Accounting)

  OBJETIVO                                                                                        

• Analyst - Analytics (Sales & Marketing)

  The Analytics Analyst main job is to 1) update the recurrent existing reports for the continent, 2) review the consistency and accuracy of recurring reporting data, 3) support the analytics team in data extraction for on-demand analysis development and 4) be the first-line contact between the analytics team and other areas. Recurring reporting involves Marriott’s hotel performance across the region, competition monitoring, customer behavior, macro-economic environment, industry trends, etc.

• Continent Digital Manager (Sales & Marketing)

  This is a temporary position that will support 2024 Marketing Projects across the year. The 

• Public Relations Manager, Luxury (Sales & Marketing)

  The Public Relations Manager, Luxury, CALA, is a member of the CALA PR team focused on supporting key PR programs for the luxury brand portfolio in CALA, in partnership with the Director, Luxury Marketing & PR, CALA. The role supports the implementation and deployment of a wide range of luxury public relations programs and activations across the region to achieve brand and business objectives such as driving brand preference, affiliation and growth.

• Housekeeper (Housekeeping)

  Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).

• Social Media Coordinator (Sales & Marketing)

  The following are specific responsibilities and contributions critical to the successful performance of the position: 

• Valet / Laundry (Housekeeping)

  Responsible for greeting the guest upon their arrival, assisting with the unloading of their items in a safe manner.

• Director - Human Resources-A (Human Resources)

  The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.

• Sales Manager (Sales & Marketing)

  Provides total account management for assigned accounts. Executes the overall account strategy for assigned accounts to generate and maximize business for the properties represented in the market sales. Applies the principles of strategic account management. Partners with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from assigned accounts. Develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for the properties. Focuses specifically on growing market share from transient, extended stay, leisure, group and catering revenue. Proactively solicits and manages transient, group and catering-related opportunities for a targeted portfolio of assigned accounts. Develops and maintains the overall account strategy and how to best execute the strategy to maximize revenues from the account. Drives customer loyalty by delivering service excellence throughout each customer experience. Proactively represents all hotels of portfolio. Provides service to customers in order to grow share of the account on behalf of the company. Achieves personal and team related revenue goals. Turns over leads properly and in a timely manner for proper follow up. Prospects and develops new accounts.

• Analytics Specialist - Market Sales (Sales & Marketing)

   POSITION SUMMARY                                                                                                                                                                         

• Analista Contable (Finance/Accounting)

  Está a cargo de analizar y registrar los datos contables, se asegura que los cálculos de los pronósticos y provisiones seancorrectos, se encarga de seguir las reglas contables locales y de la compañía. Se especializa en los estándares financierosy principios generalmente aceptados de la Contabilidad (LocalGAAP/USGAAP). Desempeña todo lo anterior como parte dela visión, misión y estrategia de Marriott, siempre respetando los valores de la Compañía.

• CALA PLUS Media Manager (Sales & Marketing)

  The following are specific responsibilities and contributions critical to the successful performance of the position: 

• Server (Food & Beverage)

  Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

• Leader - Market Revenue Management (Revenue Management)

  o Revenue Management - Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management. Skill in using a Yield Management system and interpreting pricing and inventory reports.o Analysis - The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing data.o Research - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics. The ability to know when to seek addition information and where to look to find it.o Inventory Management - The ability to manage rooms and function space restrictions and thresholds using systems or manually in order to maximize revenue/profit across all segments.o Computer Skills - The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.o Economics and Finance - Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.o Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.

• Social Media Coordinator (Sales & Marketing)

  The following are specific responsibilities and contributions critical to the successful performance of the position: 

• Sales Manager (Sales & Marketing)

  Provides total account management for assigned accounts. Executes the overall account strategy for assigned accounts to generate and maximize business for the properties represented in the market sales. Applies the principles of strategic account management. Partners with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from assigned accounts. Develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for the properties. Focuses specifically on growing market share from transient, extended stay, leisure, group and catering revenue. Proactively solicits and manages transient, group and catering-related opportunities for a targeted portfolio of assigned accounts. Develops and maintains the overall account strategy and how to best execute the strategy to maximize revenues from the account. Drives customer loyalty by delivering service excellence throughout each customer experience. Proactively represents all hotels of portfolio. Provides service to customers in order to grow share of the account on behalf of the company. Achieves personal and team related revenue goals. Turns over leads properly and in a timely manner for proper follow up. Prospects and develops new accounts.

• Guest Service Representative (Guest Services)

  As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

• Manager - Restaurant I (Food & Beverage)

  Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

• Market Quality Manager (Sales & Marketing)

  The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.  This position champions the Quality function and builds support for change.

• Steward - Chief (Chefs/Kitchen)

  Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.

• Senior Manager - Revenue Management (Revenue Management)

  JOB SUMMARYManages rooms and function space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits for hotels in the market. Responsible for building rates, packages and hotel sales strategy information in the hotel(s)’ inventory systems. The position makes pricing and positioning recommendations for market hotels. Conducts analysis of revenue, profit and demand associated with hotel rooms and space inventory. Position contributes to forecasts, budgets, weekly and daily projections. Position critiques sales strategy effectiveness and prepares historical and future analysis of revenue and profit opportunities

• Guest Service Expert (Food & Beverage)

  Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

• CALA PLUS Media Manager (Sales & Marketing)

  The following are specific responsibilities and contributions critical to the successful performance of the position: 

• Cleaner (Housekeeping)

  Clean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment. Dust surfaces in assigned area. Empty trash containers, ashtrays, and ash urns in public areas into proper containers. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms.

• GSO Program Specialist (Administrative)

  This role is a member of the GSO CALA team. Performs administrative and project management functions to achieve the team’s objectives. Acts as a conduit between key stakeholders, assists with planning internal meetings, supports GSO team initiatives, and schedules and manages appointments and meeting needs for VP and remote-based associates. The position is expected to perform activities designed to enhance the day-to-day business flow between Marriott International and its GSO clients. This position will support the GSO CALA leadership team (VP and Regional Directors) but will also have broader GSO team tasks assigned, such as creating presentations, developing and distributing communications, and additional support responsibilities as needed. 

• Manager - Bar (Food & Beverage)

  Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

• Sales Coordinator - Lead Catcher (Sales & Marketing)

  Route incoming opportunities to the appropriate eLead Sales Manager. Manage all incoming electronic leads into the Sales office via fax, email, SFAWeb & CI/TY (Consolidated Inventory/Total Yield System), voicemail, and websites (e.g. Starcite), etc. Route leads via SFAWeb and/or CI/TY to the appropriate eLead Sales Manager in order to ensure that customer requests are responded to within the service level timeline for each incoming electronic lead. Accurately track all the leads and distribution. Provide SFAWeb & CI/TY support, including data input and report generation, as required. Monitor lead volume of each Sales Manager and re-route leads as needed. Handle team member and internal stakeholder requests in a professional manner. Perform other administrative assistant responsibilities as needed (e.g. contract generation, manager opportunity turnover, capture voicemail messages, etc) as directed by supervisor. Compile data and create reports from Marriott internal data sources (e.g. MRDW, SFAWeb, MarRFP database).

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