We are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent with a true passion for the hospitality industry to join our TEAM! You will serve as a brand ambassador through every interaction with guests and be a member of our exceptional TEAM, ensuring guest satisfaction. Welcoming and ensuring guests feel right at home, making their stay with us memorable. Personality, integrity, passion for customer service, determination for career growth, and overall attitude are the most important to us. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
We are looking for talented hospitality professionals to manage our 414 guestrooms and 30,500 square feet of meeting space including an Executive Meeting Center. We offer medical, dental & vision benefits, paid time off, and complimentary employee meals & parking.
Doubletree Omaha does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
The Doubletree Omaha is looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!
Job Summary As A Bellman/Shuttle Driver, You Will Play A Vital Role In Delivering A Positive Guest Experience. You Will Be Responsible For Assisting Guests With Luggage, Providing Shuttle Transportation, Maintaining The Cleanliness Of All Public Areas, And Offering Helpful Information To Ensure A Smooth And Enjoyable Stay. This Role Requires Excellent Customer Service Skills, A Professional Attitude, And The Ability To Drive Safely And Courteously.
Key Responsibilities:
Greet guests upon arrival and assist with luggage handling to and from their rooms.
Provide timely and safe transportation to and from designated locations using the hotel shuttle.
Maintain the cleanliness and orderliness of all public areas, including the lobby, entrances, hallways, elevators, and other common spaces.
Clean and sanitize high-touch areas such as door handles, elevator buttons, and seating areas in public spaces.
Assist guests with general inquiries about hotel services, amenities, and local attractions.
Maintain the cleanliness and organization of the bell and shuttle areas, ensuring guest luggage is properly handled and stored.
Deliver items to guest rooms as requested, including room service orders, guest amenities, or luggage.
Ensure the shuttle vehicle is clean, fueled, and ready for use at all times.
Adhere to hotel policies, safety regulations, and local traffic laws while operating the shuttle.
Provide a warm and hospitable atmosphere for guests, anticipating their needs and offering assistance proactively.
Communicate effectively with the front desk and other hotel departments to coordinate guest services.
Assist with other tasks as assigned by management, including occasional support in hotel operations.
Qualifications:
Valid driver’s license with a clean driving record.
Ability to drive various vehicles, including shuttles and vans.
Strong customer service skills with a positive, friendly attitude.
Ability to lift and carry luggage, packages, or equipment up to 50 lbs.
Flexible schedule, including availability to work weekends, holidays, and evenings.
Prior experience in a hotel or hospitality setting is preferred but not required.
Good knowledge of local attractions, restaurants, and transportation routes is a plus.
Professional appearance and demeanor.
Ability to maintain cleanliness and attention to detail in public areas of the hotel.
Benefits:
401(k)
Employee discount
Free parking
Health insurance
Paid time off
Referral program
Free employee lunches
Schedule:
8 hour shift
Evening shift
Morning shift
Weekends as needed
Work Location: In person
Balance room, restaurant, and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next-day operations. In addition, works as a front desk agent during shift as needed. Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet the hotel’s high standards of quality.
We are looking for talented hospitality professionals to manage our 414 guestrooms and 30,500 square feet of meeting space including an Executive Meeting Center. We offer medical, dental & vision benefits, paid time off, and complimentary employee meals & parking.