The Butler at Cheeca delivers direct, bespoke service to guest’s staying in the modern, and classical Floridan-style suite services to ensure each home are stocked with the necessary foods and drinks that the Cheeca Casitas guests would expect from an upscale service perspective. The finest amenities paired with the personal attention provided by the Butler, with an anticipatory approach, but never intrusive style of service. The objective is that the Butler will help to a create memorable experience that results in a yearning to return.
* Prepare station in anticipation of the day's business. * Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished. * Check VIP list, and communicate orders to the kitchen and the next room service shift. * Set trays and tables according to established standards. * Deliver orders according to established standards. * Retrieve trays on a timely basis. * Ensure quality of food - beverage being delivered and communicate with Manager/Captain/Kitchen. * Prepare and deliver amenities and replenish as needed. * Perform opening and closing duties according to established sidework checklist. * Have a thorough knowledge of menus and current specials and upsell items to guests. * Answer the telephone while maintaining the established standards.* Approach all encounters with guests and employees in a friendly, service-oriented manner. * Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. * Team members must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Position Overview:Cheeca Lodge & Spa, a luxury 4-diamond resort in the heart of the Florida Keys, is seeking a professional and service-oriented In-Room Dining Server to deliver exceptional food and beverage experiences to our guests in the comfort of their guest rooms. The ideal candidate is attentive, reliable, and dedicated to providing a warm, polished, and timely in-room dining experience.