Retail Operations Supervisor

Description

Qualifications

• Excellent guest service, people, communication, and organizational skills
• 1 to 3 years previous related experience and/or training
• Must be computer literate with proficiency in Microsoft Office

License Requirements

Must secure appropriate RI mandated gaming licenses

Essential Job Functions

• Responsible for all functions of the register including opening and closing
• Responsible for coding orders and tagging merchandise
• Responsible for bi-weekly count on stock merchandise for re-orders, inventory counts, and compiling end of the month figures
• Responsible for posting daily sales and adding new numbers to computer and register
• Responsible for supervising retail staff including by not limited to scheduling, training, and disciplinary coaching when necessary
• Responsible for maintaining adequate inventory of consumer goods while ensuring accuracy of monthly inventory
• Responsible for approving invoices bases on merchandise delivered and working with vendors when corrections may be needed
• Must have the ability to supervise independently, while also working as a team with the assistant manager and all upper management of Twin River
• Ability to forecast sales based on back end reporting for the purpose of ordering and projecting budgets
• Responsible for being knowledgeable of daily events, promotions, and offers at an expert level, and capable of explaining these programs to the players in a clear and concise manner
• Must be able to work closely with other departments on property including but not limited to, Finance, Accounts Payable, Revenue Audit, Marketing, Receiving, Warehousing, Purchasing and Player Development for the purpose of maintaining company standards, while also taking comments and suggestions to enhance the operational efficiency of the retail store
• Assist in the set-up of special sales and events
• Ensure store is open during scheduled hours, maintain a work schedule, and fill in where coverage is lacking, call outs occur, and time off is requested
• Merchandise Gift Shop floor
• Ensure that all areas are stocked and straight before leaving at the end of the shift
• Ensure departmental functions are performed within established departmental and company guidelines
• Show special recognition to frequent guests
• Must complete all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guests service

Physical/Mental Requirements

• Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting
• Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer
• Constantly use mental alertness to achieve high level of accuracy in completing tasks

Working Conditions

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors
• Working with others and independently