Regional Surveillance Systems Technician I

Description

The Technician is actively involved in performing and supporting small to medium scale project installations, making recommendations for system improvements, and assisting in maintaining the integrity of the casino’s Surveillance and Security systems. Training and certification will be provided as necessary on specific systems used in the facility to ensure warranty and support compliance. The Surveillance Systems Technician I, will work on a Preventative Maintenance cycle supporting Twin River Casino’s Surveillance Systems Preventative Maintenance Program. Tasks include perform camera maintenance, cleaning and quality assurance checks to ensure the image quality and focus of all cameras are optimum; along with other various Preventative Maintenance tasks outlined under the Twin River Surveillance Systems Technical Standards (MICS).

Duties shall be performed in accordance with regulations set forth by the gaming regulatory and internal control standards:

Qualifications

• 1-2 years technical experience in the Casino Surveillance field or similar related environment in the installation, repair and maintenance.
• Experience with Security Systems, CCTV, Intercoms, Computer Networking, telecommunications and other industry related products preferred but not required.
• Proficient in reading and understanding architectural, network, electrical layouts and diagrams
• Experience with Microsoft Excel, Word and other Microsoft Office applications

License Requirements

• Rhode Island Department of Business Regulations Gaming License
• Valid US State Driver’s License
• Be willing to perform a background check.

Essential Job Functions

• Install, Maintain, and Repair Cameras, Access Control, and related hardware related to Surveillance and Security operations.
• Perform troubleshooting and testing of the Alarm System, Access Control System and the Surveillance System.
• Supervise, conduct, and maintain the Surveillance Systems Preventative Maintenance Program
• Prepares and maintains documentation of equipment configurations, charts, diagrams, and schematics
• Maintain an accurate inventory of all surveillance system related devices
• Assists with the creation and maintenance of all surveillance systems policies and procedures
• Assists with training of support staff and end users, and of all surveillance and security systems, related service level agreements, and operational and information security procedures and controls
• Maintain direct communication with the Surveillance Systems Lead Technician and Surveillance Systems Administrator of any incidents and/or technical problems.
• Coordinates and supervises surveillance specialists and contracted surveillance engineering and support partners
• On-call Escalated Support – the Surveillance System Technician I is part of an on-call escalated support team; supporting the Surveillance Systems Operation. On-call escalated support is for 24x7 emergency issues directly affecting the Surveillance Systems Operation. In coordination with the Surveillance Systems Administrator and Lead Technician; the Technician will evaluate escalated support requests from Tier 1 IT Helpdesk support and respond accordingly. Escalated Support issues from the Tier 1 IT Helpdesk are to be directed through the Surveillance Systems Administrator or Lead Technician prior to determining on-site support is necessary.

Physical/Mental Requirements

• Occasionally lifting and transporting of up to 50 lbs.
• Constantly standing; walking; sitting; and using hands to finger, handling, or feeling objects, tools, or controls.
• Occasionally required to reach with hands and arms, sit, climb, balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Comfortable working at heights on ladders, lifts, cat walks or scaffolding and building roof tops exceeding 60 feet.

Working Conditions

• Frequently situated at the back-of-house.
• Frequently exposed to smoke.
• Constantly hot, cold, wet, dry, dirty, and dusty.
• Constantly work in a moderate noise level environment, increasing to loud when on the game floor.