May 13, 2024
5151 Pooks Hill Road
Bethesda,
MD
20814
Leads workgroups and/or functions as a technical expert. Active member of cross-pod leadership teams overseeing the service provider BAs that are embedded in individual agile pods. Responsible for driving cross-functional and cross-pillar requirements discussions and alignment. Reviews cross-pod Design, QA plan and status, Deployment Plan, Communication and Training Plans. Support GT Architecture & Development associates in clarifying functional requirements and functional design during development of solution.
The Director, Human Resources will serve as an HR partner for the Customer Group. This individual will report to the Vice President, Human Resources and is charged with contributing to the development of the talent strategy for the group and executing all ongoing HR processes (i.e., talent acquisition, compensation, development and performance management, engagement, associate relations, and workforce planning) to build organizational capability and meet business goals. The ideal candidate for this role is someone who likes to turn ideas into reality and deliver substantive business impact.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International, Inc.: Manager, Creative Services – Bethesda, MD
Come join a dynamic team on the world-class Marriott Bonvoy apps. As Mobile Production Support Manager, you will be responsible for the monitoring, communication, tracking and resolution of Production Support issues for the Bonvoy Mobile Apps (iOS and Android). This entails strong partnership, collaboration and communication across the various disciplines and departments, from Level 1 and Level 2 support, to Engineering to Product to QA to Content, Infrastructure and more. You will ensure that the appropriate teams are adequately aware and engaged to investigate and resolve issues in a timely manner (per SLAs) and that the ticketing system properly reflects the status and progress of the issues. You will manage day-to-day work of the Mobile Production Support Engineers. This role will also make sure that proper proactive monitoring approaches are in place and iteratively enhanced. You will also monitor and report on patterns and trends, making recommendations on quality, tooling and process improvements.
Establishes and leads the processes for Security Engagement Review (SER) Process to ensure they are performed in a timely manner. As a member of the Security Architecture and Strategy (SA) team, this role manages the effort in assigning engagements, verifying the SERs are moving forward, validating completion of assessments, and serving as escalation to remove obstacles to their completion.
The GraphQL API team at Marriott believes they can improve the digital experience of millions of guests around the globe. They also believe they can improve the engineering experience for their team and other Marriott associates. We believe we can do that by challenging the status quo to find the best ways possible to deliver and enjoy a digital experience.We are seeking a highly engaged and motivated JavaScript Engineer who is passionate about continuously improving their skills and learning new technologies. The ideal candidate will have a strong JavaScript/TypeScript background and possess exceptional communication skills.
The Cyber Incident Response Analyst is responsible for responding to both existing and emerging threats, as well as identifying attacker tools, tactics, and procedures by analyzing data from a variety of sources and tools. Through a strong understanding of attacker behavior, participates in and manages security events and incidents, and helps train and mentor other analysts. The successful candidate will possess current technical skills and strong communication skills to manage multiple investigations with often tight deadlines.
The Senior Manager, Loyalty Account Products plays a vital role within Marriott’s App & Web Digital Products team, reporting directly to Director, Loyalty and Account Products. This position is key to supporting the digital member experience evolution through strategic and tactical subject matter expertise and requires a high degree of ownership, communication, partnership with stakeholders, attention to detail, and ability to manage multiple, fast-paced initiatives. The role involves research, ideation testing, as well as tactical and effective feature delivery via an agile scrum team. Lastly, you will also work with varied business stakeholders in multiple disciplines such as Loyalty Operations, Marketing or Communications, as well as varied technical stakeholders ranging from application teams to technical partners from integration partners and various backend system teams.
Provides account management support for domestic and international wholesale and tour operator accounts that buy locally within the market located in top source markets that buy locally within the market. Partners with the Global Sales Organization (GSO) team to verify the pull through of segment strategies and tools in the market, as appropriate. Develops strategic relationships with key segment buyers with the purpose of penetrating and growing local market share and driving revenue to hotels within the organization.
We are seeking an experienced Cybersecurity Director to lead our organization’s efforts in developing and maintaining robust analytical platforms for advanced threat detection and prevention. This leader will oversee SIEM and UEBA platform engineering and delivery of Security Orchestration and Automated Response (SOAR) services to incident response personnel as well as operational monitoring of these critical services. A successful leader will maintain a focus on innovation, collaboration, and continuous improvement to ensure engineering and automation services effectively support our partners in Cybersecurity Operations.
Takes day-to-day direction from assigned Product Leader/Owner to lead technical workgroups and/or functions as a technical expert. Operates as a key member of the team/squad to resolve and makes decisions on more complex, non-routine service requests with limited to moderate risk. Performs research, analysis, design, creation and implementation of applications to meet current and future user requirements. Defines and creates the next generation of solutions to drive Marriott value. Monitors multiple projects by Service Provider to successful completion, maintaining scope within the time and budget constraints. Creates solutions that serve our business leveraging current and leading-edge technologies in an innovative and impactful manner.
Provides application development leadership for the implementation of key technology initiatives that drive Marriott International's Digital strategy in a fast-paced, mission critical environment. This role will be responsible for advancing Marriott’s Digital platform in alignment with our core business objectives and enterprise architecture principles.
Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. Oversee the set-up of AV equipment in banquet and meeting rooms. Ensure all AV equipment is fully operational, repair or clean equipment when necessary. Label any broken equipment and communicate problems to manager/supervisor. Tape down and dress all loose wire and cable. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flowsheets to manager/supervisor. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals. Break-down, remove, and secure equipment when not in use. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
The Senior Manager, Luxury Operations, will be responsible for understanding the Luxury Group strategy, individual brand strategies, voice of the customer insights and evolving guests’ needs, desires and industry trends as it relates to brand operations and guest experience design and development. Using these insights, they will develop and/ or document standards, products, tools, and resources across the luxury brands to create lasting value for the guest, owner, associates and the company. In partnership with the Global Operations and CLS teams, they will highlight best practices across and for the Luxury Group. The Senior Manager will champion cross-brand connectivity by leading and working through key stakeholders, and subject matter experts to identify and align on priority initiatives. This individual will lead the development of, or partner on a variety of brand initiatives, business as usual and sustainment projects in support of Marriott’s Luxury Group’s.
The Senior Manager, Luxury Sustainability, will be responsible for understanding the Luxury Group strategy and evolving guests’ needs and desires as it relates to sustainability. They will use these perspectives with senior leadership to align Marriott’s global sustainability and environmental priorities with luxury guests requirements. Using these insights, and Marriott’s global sustainability strategy, they will develop and/ or document standards, products, tools and resources across the luxury brands to create lasting value for the guest, owner, associates and the company. In partnership with the Global Sustainability team, they will highlight best practices across the Luxury Group. The Senior Manager will champion cross-brand connectivity by leading and working through key stakeholders, and subject matter experts to identify and align on priority initiatives. This individual will partner on sustainability projects, representing the Luxury Group’s perspective.
He/she will establish and maintain strong relationships with these Global Finance groups and CRL staff to help effectively address business issues, identify and implement appropriate solutions, influence, as appropriate, business decisions, and improve overall business results.
The Systems Engineer serves as a Subject Matter Expert in a complex array of solutions. An ideal candidate will exhibit strong communications skills, be self-motivated, adaptable, and dependable. This individual will play a critical role in engineering and supporting Technology Workplace Products as a technical resource, with the primary responsibility to design, implement, and maintain Virtual Desktop Infrastructure (VDI) solutions using Microsoft Azure technologies. They will contribute in resolving complex issues and providing input for decisions on more complex, non-routine service requests with limited to moderate risk. This role will be called upon can make contributions into research, analysis, design, creation, and implementation of systems to meet current and future user requirements. This individual will collaborate on multiple projects to ensure for successful completion.
Marriott’s Unified Search Platform (USP) team is focused on delivering the future of search for the world’s largest hotelier and is working towards our goal of becoming the world’s favorite travel company. Reporting to the Director, USP, this role will spearhead and drive forward the activation of Marriott’s enterprise-wide search platform for a variety of use cases.
Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
At Marriott International, our vision and goal is to become the world’s favorite travel company
Effectively and efficiently manages the development sprints from planning to execution to review in an agile development environment. Runs daily scrums, collaborates on requirement documentation, and unblocks barriers to keep the team moving. Coaches and collaborates with cross-functional teams, Product Owners, other Scrum Masters to foster decision-making and continuous improvement. Demonstrates strong leadership abilities and guide the development of agile capabilities in the Global Technology organization and across Marriott’s portfolio of products. The candidate will have an expert level understanding of SAFe Agile Scrum principles and practices and understands the unique opportunities and challenges associated with organizing, facilitating, and continuously aligning the Teams with the guiding business strategy. This specific position will support one or more of the Technology Workplace Products agile teams.
The Senior Manager Productivity Products is responsible for the conception, engineering, build, and testing of workplace productivity products for Marriott International associates. This leader will recommend and develop innovative and modern technical solutions with a customer-focused mindset. This role will help define product strategies and own product roadmaps and is accountable for product outcomes and services. This individual should understand the standards and executable actions required for delivering reliable technology solutions and other capabilities associated with Power BI, Power Apps, Power Automate, Dataverse, and Viva with a focus on simplicity, automation, self-empowerment, and user experience. Proven experience in developing technical solutions for workplace productivity products will be critical, as well as ensuring the adoption of M365 Copilot, GitHub Copilot and Copilot Studio in a secure manner. This person must be able to hire, develop, and build an inclusive, user centric, high performance team. Ability to effectively manage and collaborate with vendors and other third parties to define enhancements, product changes, and deliver solutions is also required.
Our jobs aren’t just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and guests’ evolving needs. They are not just a beverage enthusiast, but also the host of the space. Their role goes beyond the bar itself to take ownership of guest service more broadly and do what needs to be done. Bartenders will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the hotel and in the community, to anticipate and deliver on our guests’ needs. They should be passionate about the guest service experience, but also have an eye for detail – from the money that moves through their hands, to the information they provide to guests, to the quality of their drinks.
You will lead design, architecture and custom development in one of the biggest salesforce org to build next generation Reservation application using Salesforce and other web technologies such as APEX, JavaScript, LWC, RestAPI and GraphQL. Collaboration with other engineering teams across the organization is essential for its success and drive continuous development and iterative deployments.
The addition of new units is a principal driver of Marriott’s earnings growth strategy and an important element in maintaining and advancing the quality and brand equity of Marriott International. We often pursue Development transactions that do not fit exactly in our model or demand substantial time commitments. We also pursue M&A opportunities, and the timing of these transactions are unpredictable. The Vice President of Global Development will be a versatile resource available to pursue a variety of transactions as a critical part of the global development team. These types of transactions will require a close partnership with the continental development teams and the global finance organization.
Marriott’s Technology Workplace Products team is looking for a Director, Product Management that will own, prioritize, and manage our end user Hardware products and act as a liaison with Global Information Security, Procurement, Continent IT leads, Legal, HR, Application Owners, and Privacy. This role will define product strategy, own and manage execution of the product roadmap and run technology steering committees. This role is accountable for outcomes of services produced by the product as the matrix leader and customer interface for the product. The Director builds and leverages strong partnerships across business, technology and product leadership in order to implement an operating model of innovative solutions for Marriott.
The position is a part of Marriott International Global Information Security team and will work closely with other technology and business units to secure data in a highly diverse and regulated corporate environment. Position will be responsible for the planning, design, deployment, and management of data security in Cloud IaaS, PaaS and SaaS environments. Enable the organization to store, transmit and process sensitive data in these environments, while implementing and monitoring compliance with data governance policies, data security and data privacy procedures.
The Senior Manager is responsible for leading and coordinating, articulating, and tracking actions related to developing and driving the implementation of cyber security risk management plans, ensuring effective cyber security risk management practices, and engaging with business unit members on a wide range of cyber security matters to achieve overall business objectives. The position plays a critical role in helping to ensure that the company’s risk-taking entities are aware of the risks inherent in their activities and decisions, the impact of their actions on the company at an enterprise level, and opportunities to reduce, mitigate, or avoid risks altogether.
The ideal candidate should possess extensive experience as an Identity and Access Management technical leader. A results-oriented Senior Manager will be responsible for leading and expanding a team of highly technical individuals supporting Web Access Management (WAM), Multi-Factor Authentication (MFA), and Directories. In this role, Sr. Manager will be responsible for developing and sustaining services related to WAM, MFA and directory services, application onboarding, operations, and product enhancements in alignment with organizational security policies and business requirements.
The Marriott Enterprise Vulnerability Management group oversees attack surface reduction across a wide range of corporate, cloud, data center, and property locations. Our team members are passionate about protecting our data, systems, and service delivery functions across the globe against a broad range of adversaries. The Senior Manager, Vulnerability Management, Solutions Support functions as an individual technical expert as part of a team that maintains Marriott vulnerability management solutions, responsible for implementing, managing, and optimizing vulnerability management tools within the Marriott environment. This role ensures the successful operation of vulnerability assessment and reporting activities by monitoring the operations of solutions, identifying issues that could lead to operational disruptions, performing regular and ad hoc maintenance, and troubleshooting and resolving issues. It requires participating in designing, building, and maintaining integrations between various Marriott and third party applications. Maintaining operational and technical documentation related to the operational lifecycle of supported solutions is required, as is identifying improvements to ensure the inclusion of appropriate quality of delivery and compliance with security policy and regulations. This task area requires in-depth technical knowledge in web application assessment, computer network theory, IT standards and protocols, operating system management, and application programming interfaces, as well as an understanding of the lifecycle of cyberspace threats, attack vectors, and methods of exploitation.
The Senior Director, Deployment for US + Canada is responsible for driving the above property and property deployment planning and execution for the Digital + Tech Transformation (DTT) program and will be part of the Business Transformation Office (BTO) team. This role will report directly to the Vice President, Business Transformation Office, US + CAN and have dotted line accountability to the Vice President, Global Deployment, Business Transformation Office. TheDigital and Tech Transformation is a five-year effort to transform Marriott’s technology and business process ecosystem, evolving it to deliver on our vision to become the world’s favorite travel company. The BTO has been established to enable and accelerate DTT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination and deployment. This role, as part of the BTO, will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts that make up DTT. This role will further play a key role within the Deployment work track and will partner closely with the leads in global deployment, change and communications, and global technology along with the 3rd party service provider engaged throughout the project.
REQUIREMENTS: bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, or related technical field followed by seven (7) years of progressively responsible experience in information technology application development and/or support.
The mission of the Global Safety & Security (GSS) organization is to minimize controllable losses by providing Marriott Lodging with technical expertise and training resources in the areas of safety and security management, leading to an environment free from harm for our guests and associates. As a subgroup within the GSS organization, the Department of Investigation’s mission is to investigate all allegations of serious misconduct, threats and criminal activity committed by associates, guests and others, in order to ensure and safeguard the assets and protect the reputation of the company. The department's focus places a strong emphasis on financial and economic crime and the protection of individuals using the latest technology and techniques.This position serves as the Investigative Support Specialist to the Department of Investigations. The Investigative Analyst is involved in collecting, evaluating, analyzing reports and information in the areas of internal company systems, programs and social media to minimize risk and litigation while protecting the reputation and assets of the company. As a key member of the team, he/she will provide critical information that will facilitate the effective handling of sensitive matters.
The Benefits Delivery team is responsible for overall administration of Marriott International’s benefit plans. The Benefits Analyst is an integral member of the team who will play leading and partnering roles on aspects of Marriott’s benefits plans. This includes maintaining ongoing plan operations to ensure high levels of performance, associate engagement, experience and satisfaction, as well as ensuring the plans are administered in accordance with policies and procedures as established by Marriott. It also includes ensuring that benefits systems and interfaces are accurate and efficient.
Our jobs aren’t just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique – and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.
This role is responsible for assuring all functions of the Security Engagement Review (SER) Process are performed in a timely manner. As a member of the Security Architecture and Strategy (SA) team as a coordinator role working within the SA team assigning engagements, verifying the SERs are moving forward, identifying challenges in completion of these assessments and removing obstacles to the completion. The coordinator will also work with teams outside SA to gather the required information for the completion of the SER, guide these teams during the process, and serve as the point of contact for any issues or questions that arise.
The Sr. Systems Engineer – Observability (SSE) role will define and implement infrastructure and application logging, setup governance, optimization, monitoring and control, including forecasting and chargeback model for observability platform. The role will work with engineering, application and enterprise/solution architects to develop and implement services, monitor, report and automation where applicable. This role serves as a subject matter expert in a complex array of full stack solutions. This role serves as a subject matter expert performing research, analysis, design, creation, and implementation to meet current and future requirements.
Our jobs aren’t just about setting up tables and chairs for our guests to use during a banquet or meeting. Instead, we want to create an atmosphere that is memorable and unique. Our Event Support Experts take the initiative and deliver a wide range of services that allow our events to go off without a hitch. Whether setting up and breaking down materials, transporting supplies, stocking bars and action stations, or anything in between, the Event Support Expert plays a key role in making our events run flawlessly.
Marriott operates and franchises hotels and licenses vacation ownership resorts and branded residential properties. Marriott’s Law Department services the Company's lodging and hospitality business and provides legal advice and counsel to Marriott’s internal clients.
Marriott International has an opening for Director, Contract Management, Global Technology. As a director, you will lead a team of contract professionals who support the Global Technology Business in developing and executing effective contracting strategies for a technology category. You will also ensure contract compliance and reporting, in alignment with legal requirements and Marriott policies.
The Senior Manager, Future Point-of-Sale Product reports to the Director, Global Point-of-Sale (POS), and is part of the Global Operations (GO) Department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role is part of the Global Point of Sale (GPOS) and Marriott Growth Platform (MGP) teams which deliver innovative business solutions to ensure our company and brands stay relevant and competitive. We provide a strategic and operational lens to activate technology for enhanced and effective associate and guest experiences. We partner with IT, Food & Beverage, Finance, Loyalty, and many more to bridge operations and technology while advocating for properties. Our team strives to be forward thinking while continuously improving existing solutions.
The Quality Assurance team within Digital is responsible for the delivery of large, high-impact projects, enhancements, and maintenance for branded digital assets on the web & mobile app platforms.
With every journey, travel has the power to shape us and our world. Begin your journey as a Principal Designer at Marriott International, repeatedly voted one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.
Manages all aspects of Marriott's sourcing and contracting needs for Technology agreements. Collaborates with internal stakeholders, including business, compliance, Finance and legal. Functions as the subject matter expert for sourcing and contracting. Manages and directs sourcing initiatives, including RFIs and RFPs. Negotiates contracts directly with vendors, drafts contract language, resolves conflicts and disputes, amends agreements, and terminates or renegotiates contracts as necessary.
One of the overarching roles of Global Brand Management is to enhance the positioning and performance of brands within their competitive segments, and to ensure that Marriott International’s portfolio of brands provide maximum value to the enterprise. Each of Marriott International’s brands, or combination of brands, are managed by a designated leader and corresponding infrastructure.
With over 196+ million members, Marriott Bonvoy is connected to every part of the travel journey both within the Marriott International ecosystem and beyond. The Director, Loyalty Redemption Strategy, will set the strategy to re-platform loyalty and its related systems, lead new initiatives related to the redemption and reimbursement of member redemptions, as well as identify and implement improvements to existing business processes. Utilizing our new CRS and PMS platforms, there is an incredible amount of decision-making this role will lead to ensure both “do no harm” of redemption products as well as innovation of our offerings in these new platforms. Further, this role has the opportunity to start in the vendor selection timeframe for a new Loyalty system writing requirements and making decisions that shape the entire future of Marriott Bonvoy.
This critical role is responsible for providing on-site property installation and support services for new openings and conversions, both operational and technical. In this position, you’ll travel extensively to a wide array of brands and cities and be a key contributor to a successful and on-time opening of the hotel.
Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
As a member of the Corporate Financial Accounting Team, the Director will partner with other Marriott colleagues to execute various financial and operational management processes that support financial and ESG operational business objectives, including playing an integral role in the design and application of new processes and controls to support ESG reporting and compliance. The Director will be responsible for creating accounting processes for the responsible areas to meet all internal control, U.S. GAAP, and international reporting requirements while also allowing for the flexibility to accommodate evolving future business needs.
Direct day-to-day operations for a team of group sales managers selling for full service and select service/extended stay properties at the 10-99 Group Sales peak room night parameters for the defined market. Work in partnership with the Multi-Hotel Sales leadership team to maintain the effectiveness, quality, and productivity of their opportunity management team. Partner closely with property sales leadership to successfully execute the sales strategy by focusing on transactional excellence for customer accounts served in the market. May participate in property engagement meetings focused on 10-99 sales efforts including attainment performance review, strategy connectivity and business evaluation. Handle incoming leads for group business, align customer preferences with brand needs, and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Maintain knowledge of group transactions and a detailed understanding of property operations, food and beverage, and planning. Build and maintain strong working relationships internally to enable cross-functional communication and opportunity development.
The Sr Engineer – Property Networks is responsible for designing and implementing efficient and optimal networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranets, software defined networks, and other data communications systems in support of the Property Network, connecting 7400+ properties globally to Marriott International (MI) applications and services. As part of a high performing team of network technologists, the Sr Engineer engages in technical workgroups, resolves and makes decisions on complex and high-risk issues, performs research, analysis, design, creation, and implementation of infrastructure systems to meet current and future user requirements in support of the development and management of the network products and services that connect our properties, as well as supporting local property LAN services (guest WIFI, back office, POS, etc.) across the globe. This role is accountable for leading cross team relationships and partnering with all business disciplines, other MI teams, outsourcing vendors, and external suppliers to define and implement the Property Networks roadmap, building and enforcing the standards defined in it. This position will also lead to define and support service delivery and operational support standards for our Property Networks, partner with the global technology peer teams to meet service level requirements and resolve service delivery issues across the portfolio.
The Senior Director of Data Activation will be a key member of the newly established Customer practice at Marriott International spearheading omni-channel and data-driven experience activations for the world’s largest travel and hospitality company. Reporting to the VP of Data Activation and Audience Strategy, the role will be responsible for identifying and delivering opportunities where data can be better leveraged to both elevate the customer experience across channels & touchpoints and deliver superior value for the organization & our owners and franchisees. The position is like being the CEO of a new start-up where enterprise data is the product and internal Marriott teams are the customers. The role is Sales & Marketing, Product Delivery, and Customer Success all rolled into one. Ideal candidate is a natural leader who can sit at the intersection of strategy and execution – working with HQ and continent stakeholders to educate and evangelize the power of data, to translate strategic goals into actionable opportunities, to assess and prioritize based on the potential value and level of effort, to collaborate with cross-functional teams to enable efficient delivery, and to measure and tell our success story.
Marriott has an exciting opportunity for a Senior Software Engineer – Corporate Systems. This role is part of the team focused on deploying new and emerging capabilities to out our next generation cloud-based HR, Payroll, analytics, and machine learning platforms. Appropriate candidates have a passion for emerging technologies with a vision for building sustainable and scalable products and a strong drive for success.
The Sr. Manager, Continent Information Security Partnerships – US & Canada, is a key role in continent security aspects relating to execution, providing the necessary support and direction to the above property, on-property teams and other business stakeholders. The objective of this role is to attain maximum security compliance status and ensure that all implementations follow the company security standards. Enforce Marriott Security Standards and requirements for properties. The role will perform tracking and reporting on the established security metrics and will have a direct reporting line to the Senior Director/Director, Continent Information Security Partnerships.
As the Sr. Engineer/Developer for SailPoint, you will be responsible for engineering & development of IGA features and application connectors. You will work closely with cross-functional teams, including security analysts, engineers, and business stakeholders, to develop and deliver high-quality capabilities that meet security design principles.
Lead role in the Monitoring and Performance Management function at Marriott. Performs detailed performance analysis of applications and infrastructure in support of incident and problem investigation and application release management. Develops solutions to automate IT operations tasks. Develops custom monitoring solutions when standard tools are not available. Partners closely with Product Teams, Applications teams, Infrastructure, and the broader Applications and Infrastructure Delivery teams to develop key metrics and KPIs to improve applications stability, availability and performance. Develop and delivers reports on metrics about the operations of the IT environment's hardware and software to ensure everything functions as expected to support applications and services. Drives adoption of monitoring tools and metrics across IT and partners closely with Applications team, Infrastructure, and the broader Application Production Support team to better monitor the performance of applications.
As a member of the Partner Management and New Business Products team, the Senior Business Analyst, Partner Management & New Business Products will lead the development and manage the execution of technology roadmaps for Marriott’s partnerships, in support of multiple Partner types and categories, working with multiple teams in the prioritization for and delivery of continuous business value. The Senior Business Analyst will bridge technical and business teams to drive the design, development and implementation of technology solutions from conception to launch and the enabling of these technology solutions in a standard and repeatable manner through the Commerce Partner Portal. The Senior Business Analyst will work closely with key stakeholders to fully understand the desired business outcomes, the implications of certain decisions and trade-offs needed in terms of complexity, depth and timelines as well as contractual obligations Marriott has with partners.
Marriott has over 8700 hotels representing 139 countries and territories around the globe. The Localization team supports Marriott’s international growth agenda by building our global customer base through more relevant experiences supported by a balanced global / local operating model that allows associates to deliver localized and relevant experiences for their local customers. The Director, Customer Experience Localization will drive an enhanced focus on localization as it relates to customer experience. Specifically, this leader will be responsible for identifying and applying ideas to grow local customer base, advancing priority localization efforts, and bringing the voice of the Continents to headquarters initiatives. This position is part of the Experience Design and Innovation team and will work closely with both Continent teams and relevant global discipline leaders, with international Continent Consumer Operations teams as their primary stakeholders.
Marriott operates and franchises hotels and licenses vacation ownership resorts and branded residential properties. Marriott’s Law Department services the Company's lodging and hospitality business and provides legal advice and counsel to Marriott’s internal clients.
Drives revenue to achieve Hotel’s topline goals for each of their represented hotels by proactively soliciting all business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Focuses on properties BT Pricing strategy. Provides property support by coordinating and executing property internal mining efforts at assigned hotels. Partners with Leadership to ensure competitive sales strategies are in place for the hotel and stay competitive within the market by aligning on sales activities to generate business and communicate real-time competitor intel. Reports directly to Property Sales Leader (ASL or DOS/DOSM) and works closely with the hotel General Managers, focuses on sales driven tasks. May work with Local Sales and U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place.
Marriott operates and franchises hotels and licenses vacation ownership resorts and branded residential properties. Marriott’s Law Department services the Company's lodging and hospitality business and provides legal advice and counsel to Marriott’s internal clients.
Marriott is a world leader in hospitality. Offering the most powerful portfolio in the industry, our 31 brands and 8,500+ properties across 138 countries and territories give people more ways to connect, experience and expand their world. Diversity and inclusion are fundamental to our core values and strategic business goals. Taking care of people and their well-being is our most precious cultural inheritance.
The Senior Manager / Product Owner (PO), Customer Management Products is responsible for supporting technologies that deliver services and support to our Customer Management Products and Loyalty Organizations. This role will collaborate with business partners and technical teams to maintain a well-groomed and prioritized product backlog of features to include refined user stories with solid technical solutions that are ready for development. In addition, this role will support the Director in tracking and communicating the overall status of the backlog and reflect changes in business priorities.
Manages all aspects of Marriott’s contracting needs for Technology agreements. Collaborates with internal stakeholders, including Global Technology, Discipline partners, Compliance, Finance and Legal. Functions as the subject matter expert for sourcing and contracting. Drafts contract language, negotiates contracts directly with vendors, resolves conflicts and disputes, amends agreements, negotiates commercial terms, and terminates or renegotiates contracts as necessary.
The HR Manager works on the HQ HR Services Program Services team, providing primary HR services to the associates and HR Partners within the business disciplines at headquarters. The HR Manager role serves as an integral liaison to HR COE’s, Marriott Business Services, mHUB, and ATLAS HQ Support teams and Alight processing teams. The HR Manager partners closely with the Associate Relations team on key processes, such as resignation and separation processes. This position serves as a key resource in performing general data analysis, running and evaluating reports, and providing a high level of customer service in a timely and professional manner in response to manager and associate inquiries and requests.
The Sr. Mgr. Global Wellbeing manages Marriott International’s global TakeCare initiatives. TakeCare provides Marriott’s global associates with resources focused on the pillars of physical, mental, and financial well-being. This role partners to support the strategy and program development within Marriott’s holistic wellbeing pillars around physical, emotional, and financial wellness. The Sr. Manager will use best practices, data, insights, and trends to design and implement innovative strategies and curate content to support Marriott’s commitment to putting people first and supporting associate wellness. This Sr. Manager in an integral part of a team to develop and execute the most effective global health and wellbeing initiatives.
The Senior Manager, Business Transformation Office (BTO) - Strategy & Program Management is responsible for driving the planning and execution of the program workstreams for the Marriott Growth Platform (MGP) program and will be part of the Transformation Management Office (TMO) team. MGP is a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The BTO has been established to enable and accelerate MGP through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role, as part of the BTO, will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts that make up MGP. This role will partner closely with the leads in Commerce, Hotel Operations, Loyalty, Digital, Change Management, Communications, Deployment, and external consulting leaders throughout the project. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.
Marriott operates and franchises hotels and licenses vacation ownership resorts and branded residential properties. Marriott’s Law Department services the Company's lodging and hospitality business and provides legal advice and counsel to Marriott’s internal clients.
Design is not just a job, it is a Lifestyle. We curate the design of the Lifestyle Brands by combining storytelling with the essence of our Brands. Candidates should be able to combine a creative mindset with strategic thinking and can engage with owners/project managers, multiple disciplines, and internal stakeholders. We assist in developing design and ensuring our hotels stay true to the essence of Lifestyle Full Service – Westin, Le Meridien, Renaissance, Autograph and Tribute.
Contributes to and refines security strategies, requirements, and standards for applications and platforms. Supports in-depth technical security guidance as a Security Subject Matter Expert (SME) for various technologies and project areas. Ensures company security policies, standards and industry standards are communicated to program teams during the Software Development Life Cycle (SDLC) process. Able to identify gaps and work with project teams to improve security while retaining time to market, functionality, and scalability. Reviews and approves Security Accreditation tasks during each phase of SDLC. Serves as point of escalation for security issues and risks that may arise. Has a broad knowledge in areas of Security such as Cloud Computing, Application, IAM, Cryptography, Infrastructure, DevSecOps and Risk.
The Sr. Manager, Property Management Systems (PMS) - LightSpeed, is part of the Global Operations (GO) + Continent Lodging Services (CLS) Department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role is part of the Global Platform Operations PMS team which delivers innovative business solutions to ensure our company and brands stay relevant and competitive. We provide a strategic and operational lens to activate technology for enhanced and effective associate and guest experiences. We partner with IT, Reservations, Finance, Loyalty and many more to bridge operations and technology while advocating for properties. Our team strives to be forward thinking while continuously improving existing solutions.
***Ideal candidate will have current or past experience with The Ritz-Carlton brand!
Marriott International (MI) is transforming its global network technology to offer the most advanced, most secure, most reliable, and most scalable networks in the hospitality industry. Network compliance and Standard is at the heart of our global network strategy and is a key enabler to drive this transformation. To help lead this initiative, we are seeking an innovative and hands-on network compliance and certification leader for our Network Compliance team. This leader will develop,maintain and ensure that Marriott’s network follow all standards across all network devices in Marriott networks, including Property Networks, Corporate Networks, Datacenter Networks and Cloud Networks – all of the global networks that power connectivity across Marriott. The Network compliance team also partners closely with the Global Information Security team and ensure that all regulatory standards and followed and implemented. The leader also set up governance, policy, vulnerability management and various compliance matrix to ensure that Marriott network is protected. Also network Compliance leader will set up the Test and Certification frame work to ensure that all code releases and Golden configuration and major changes followed the standards and Certify them for release.If you are the type of technology leader who sees network compliance will help the network be more ‘stable and reliable’ this could be the role for you.
Effectively and efficiently manages the development sprints from planning to execution to review in an agile development environment. Runs daily scrums, collaborates on requirement documentation, and unblocks barriers to keep the team moving. Coaches and collaborates with cross-functional teams, Product Owners, other Scrum Masters to foster decision-making and continuous improvement. Demonstrates strong leadership abilities and guide the development of agile capabilities in the Global Technology organization and across Marriott’s portfolio of products. This specific position supports Salesforce Engineering.
The VP, End User Technology Products is responsible for the leadership and management of a geographically dispersed team that delivers world class end user technology and computing products to Marriott International associates. This role will establish and lead discrete product teams within their organization to drive ownership and accountability for delivering exceptional customer experiences. This individual will be experienced in leading, developing and delivering designs and capabilities around desktop, tablet, wearable and mobile infrastructure with a vision for simplicity, automation and self-empowerment functions. Overall experience with end user technology and computing services design, measurement and transformation will be critical functions associated with this role. Other aspects of the role will focus on directory and collaboration services administration and design (e.g., e-mail, active directory, LDAP, e-directory) plus software deployment, hosting and distribution.
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
Marriott is a world leader in hospitality. Offering the most powerful portfolio in the industry, our 31 brands and 8,500+ properties across 138 countries and territories give people more ways to connect, experience and expand their world. Diversity and inclusion are fundamental to our core values and strategic business goals. Taking care of people and their well-being is our most precious cultural inheritance.
The Director, Data Operations will be responsible for developing and maintaining the data infrastructure and capabilities to support insights and program needs for the Loyalty domain. This role will work with business, analytics, data science, technology and discipline stakeholders to understand data requirements, and then design, develop and deliver solutions. The director will provide technical and strategic consulting to enterprise-wide data projects and outline system and business process changes needed to improve the quality of data and data user experience. This role will also play a key role in the areas of data governance, technology evaluations and enterprise-wide data initiatives.
The Senior Director, The Ritz-Carlton & Ritz-Carlton Reserve is an integral member of Marriott International’s upper-luxury brand organization. This role is critical in developing and driving the brand strategy for The Ritz-Carlton and Ritz-Carlton Reserve with an emphasis on the branded guest experience, differentiated brand programming and global brand marketing. The Senior Director will be instrumental in the development and socialization of on-property guest programming, collaborating with multiple teams. With the expansion of Ritz-Carlton Reserve, this role will be critical to the on-going development of new resorts, providing guidance globally to ensure the success of on-brand product and guest experiences. This leader will act as a brand ambassador, ensuring the strategic direction and growth of the brands aligns with the overall vision, while driving adherence to strategic and business objectives. The Sr. Director must understand the value of and how to drive and sustain brand culture. In addition, this role manages the team, resources and budget allocation.
Manages a technical team of service providers and business analysts to provide support to properties using the digital mobile products, Mobile Key, Mobile Check-In, Mobile Dining and GXP. Also is a member of the leadership team that provides critical incident and leadership escalation support for property issues related to Property Management Systems, Business Applications, Infrastructure, and vendor supported services through engagement of L2, L3, Network, and infrastructure teams.
*This is not a training delivery role - we are looking for an instructional designer with 3+ years of instructional design and development experience.
The Sr. Systems Engineer ensures that stability, integrity, and efficient security operations that support core customer and enterprise facing products and platforms, reporting to the Director of Infrastructure, Cloud and DevSecOps Security & Compliance. The role will be accountable for partnering with Global Information Security and teams across the public and private cloud, on-premises, and hotel properties to remediate security vulnerabilities and develop risk treatment plans. The candidate will identify gaps in server and cloud environments and develop strategies for remediations at scale to reduce risk exposure. Serves as a subject matter expert in remediating security issues and risks that may arise working closely with other Cloud Operations, Cloud Engineering, Application, Network, and Security Architecture to converge cloud footprints into an enterprise-grade public cloud for applications.
Joins Marriott's dynamic IT Disaster Recovery (DR) team responsible for leading the development of Marriott’s DR strategies, processes and governance. We're seeking a seasoned professional with a proven track record in managing large-scale disaster recovery programs and collaborating with diverse, cross-functional teams. The ideal candidate will be well-versed in both on-premise and cloud infrastructure, possessing a strong background in application-focused technologies such as Containers, APIs, and Messaging events. Additionally, we are looking for someone with a deep understanding of security and ransomware prevention strategies, with expertise in Python automation
The Internal Investigations department is a subgroup of the Global Safety & Security organization. This department’s mission places a strong emphasis on mitigating financial, identify theft and economic crime. The department performs a wide range of investigations into all allegations of serious misconduct, threats and criminal activity committed by associates, guests, and others, to ensure and safeguard the assets and protect the reputation of Marriott International.
The Assistant Manager of Joint Venture Accounting will be responsible for assisting with all aspects of accounting, reporting, and analysis for Marriott’s lodging and corporate joint ventures, including mixed-use ventures. The Assistant Manager will produce financial information needed by various stakeholders to effectively manage the business and meet reporting obligations. Emphasis will be placed on underlying business processes and tools that produce accurate, timely, and complete results. This position reports to the Manager(s) of Joint Venture Accounting and is a key member of the Marriott’s Corporate Financial Accounting (“CFA”) management team.
With over 170+ million members, Marriott Bonvoy is connected to every part of the travel journey both within the Marriott International ecosystem and beyond. The Senior Manager, Redemption Pricing and Reimbursement Strategy, will utilize fiscal acumen to contribute to redemption and reimbursement strategies as well as identify and implement improvements to existing business processes.
Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
The position requires a proven ability to think strategically (at both program and individual initiative level), translate technical objectives for broad, non-technical audiences, articulate ideas effectively, and manage and thrive in a complex work environment, including managing senior-level relationships while maintaining poise under pressure.
The VP of Advanced Data Science (ADS) will lead the development and ongoing operation of Marriott International’s (MI) tools, vendors, and technologies that leverage data science, advanced predictive analytics, machine learning, artificial intelligence, and other algorithms. This position will play a key role in evangelizing the application of data science to improve experiences for our customers, our associates, and our owners to further our mission to be “The World’s Favorite Travel Company”. The VP, ADS is responsible for collaborating with various functional / business unit leaders to define and advance a portfolio of predictive and Artificial Intelligence/Machine Learning (AI / ML) use cases, specifically in the application to marketing, customer experience, loyalty, and personalization use cases. This is a key role within MI’s Customer Group and partners closely with the VP, Marketing Strategy and the VP of Data Strategy.
We are seeking a passionate engineer to help lead the delivery of the next generation eCommerce platforms for Marriott International. The candidate should be a technology expert and deeply passionate in solving complex problems. Candidate must have the capability to lead architecture, design and build innovative services and frameworks in support of Marriott's Technology Innovation Platform. The Candidate should be able to collaborate extensively with Enterprise Architecture, Infrastructure and Dev Sec Ops teams to ensure the development of the right architecture components. Work across multiple products & engineering teams to deliver incremental value against a multi-year modernization roadmap. Perform research, analysis, design, creation, and implementation of applications to meet current and future user requirements. Help develop proof-of-concept implementations to help evaluate cutting-edge technology to drive and meet Marriott business & technology objectives.
The candidate will be responsible for completing and maintaining 3rd Party Hosting Service Provider reviews, including creating risk assessments, and security test and evaluations. The candidate will also be responsible for supporting the overall security program including security policy, procedures, and standards, assessing the risk of the internal and external IT systems, ensuring Marriott iT documents are compliant with Marriott security policies and procedures, and reviewing documents for accuracy and completeness.
Be part of building the World’s leading Travel Innovation Platform! The Release Train Engineer (RTE) is a leader and coach for the Agile Release Train (ART) who possesses a strong understanding of Agile and can execute and manage Agile processes. Organizes and facilitates ART events and assist the teams in delivering value. Communicates with stakeholders, escalate impediments, helps manage risks, and drive relentless improvement.
The Sr. Analyst, Insider Threat Incident Response Analyst uses a solid working knowledge of insider threat behavior to respondto potential insider threat incidents. Reviews and analyzes data from a variety of data security and data loss prevention tools. Collaborates with multiple areas of the business to determine root cause of the events and makes recommendations on how to mitigate of insider risk. Helps track and manage metrics (KPI/KRI) to ensure the advancement of the program across the enterprise.
The Nurse CARE Manager coordinates timely, appropriate, quality, occupational illness/injury care and follow-up to ensure early return to work and to minimize workers’ compensation losses. The NCM is responsible for conducting first level Utilization Review and coordinates subsequent levels if necessary, as required by jurisdiction. This position is responsive to Marriott’s associates, Marriott Claims Services, business units, Risk Management and community health resources. Quality, cost effective health services that meet the needs of the Marriott associates is a foremost concern in this position.
Marriott International is a global lodging and hospitality company based in Bethesda, Maryland. Marriott’s Law Department provides legal advice and support to Marriott’s internal clients and business units.
We are looking for a passionate, highly organized relationship-builder to join our Global Cards team. The Global Cards team is responsible for driving material profit and customer engagement to Marriott International, with significant growth goals.
The Luxury Retail Manager is a member of the Global Luxury Operations team and is responsible for managing the retail merchandise process for product categories most relevant to the luxury/resort segment. The Manager ensures that product planning, selection and merchandising create compelling brand relevant assortments that enhance revenue and profitability, guest satisfaction and brand preference. The primary focus will be on the luxury segment, with emphasis on Ritz Carlton resort locations. The Luxury Retail Manager will be responsible for training and educating the property managers and giving them tools and resources to foster a successful retail operation. They will collaborate with all vendor partners to identify new business opportunities and efficiencies. The Luxury Retail Manager will partner with MIHQ Brand leadership and America’s retail leaders to identify and evaluate trends and implement brand relevant products, services, store layout and design that tie to brand strategies. They will partner with property and above property leadership to analyze category and product performance to ensure that merchandise products and vendor performance maximize sales, inventory, and profit performance goals. They will also provide direct support to retail property operations, conducting onsite or virtual store visits to identify opportunities for improvement relative to product mix, visual presentation, guest experience and financial performance.
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